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copyright 2019 Potion, LLC | all rights reserved | customercare@potionnaturalskincare.com

SHIPPING & RETURNS

SHIPPING

 

Please allow 1-2 days processing time once your order is received, since we make our products in small batches to ensure top quality & ultimate freshness.  This does not include shipping time, please see the guide below.

 

Processing Time = 1-2 business days (Monday-Friday from 9-6pm EST)
Shipping Time = 1-3 business days

 

RATE

$7 Flat Rate - Free priority shipping on Domestic orders over $50

Orders ship via USPS priority shipping.  

 

Please keep in mind that our products are made from all natural & organic ingredients so there may be variations in appearance & texture, which is normal.  The precious butters & oils used can also be affected by temperature changes during transit, so if you happen to receive a whip that has softened just pop it in the fridge to firm it back up prior to use & store in a cool environment.

 

CANCELLATIONS

 

All handmade orders are quickly created or fulfilled & shipped out,  so unfortunately we are unable to accommodate cancellations.

 

RETURNS

 

We always hope that you love your products as much as we do, because we pride ourselves in taking great care while crafting them.  Unfortunately we do not accept returns or exchanges, based on the handmade nature of our products & in order to maintain the integrity.  We will certainly correct any error that was made on our part (ie. wrong item shipped).  Please email us at customercare@potionnaturalskincare.com within 3 business days for instructions in the case of company error.  Please include order number, date, name & contact information, once this information is received we will investigate the issue & respond within 3 business days.